Digital Marketing Community Officer

Deaf Connect are seeking a Digital Marketing Community Officer to develop, implement and optimise multichannel digital campaigns. 

We’re excited to share an outstanding opportunity within our Marketing team. The Digital Marketing Community Officer (internally known as a Growth & Engagement Officer – Services), is responsible for the development, implementation and optimization of multichannel digital campaigns across various services teams with a focus on meeting and exceeding agreed KPIs. 

Working under the direction of the Manager, Growth and Engagement, you’ll collaborate to drive key initiatives and deliver measurable outcomes across various areas of responsibility. 

In this role you will leverage your skill set to gain a deep understanding of Deaf Connect’s stakeholders, to execute strategic digital and direct communication initiatives. You’ll implement proven acquisition and retention strategies that deliver strong business results while creating positive community impact. 

Main responsibilities of the role include:

• Contributes to the planning and development of each service offering across digital and direct channels as part of overall marketing and sales campaign planning process.
• Works collaboratively within the Sales and Marketing team, as well as other service teams, sharing ideas and contributing to strategic and operational discussions.
• Maintains up-to-date knowledge of the latest digital trends and best practices
• Define, deliver and optimise the campaigns related to specific service areas, with a focus on meeting/exceeding KPIs, whilst building loyalty among target audience segments
• Manage the implementation of multi-channel digital and direct campaigns within budget.
• Compile key campaign reports using platform analytics and/or third-party tools for all channels.