Community Services Officer - Deaf Connect

• Work/Life Balance (Mix of work from home/office)
• Permanent Part-Time position (21.5 hours per week)
• Fantastic Salary Packaging Benefits

Deaf Connect have an exciting opportunity available in Townsville for a passionate Community Services Officer to support in our delivery of Community Access - an information and referral service for members of the Deaf and hard of hearing community.

About the Role

Reporting to the Manager, Community Access, the role supports our friendly and collaborative Information Services team with a range of tasks that supports our community access service and programs. Key duties include responding to enquiries, developing networks and coordinating a range of client engagement activities to support, advocate and represent the deaf and hard of hearing community.

If you pride yourself on your customer service, communication skills, strong administration skills and drive to deliver the best outcomes, we want to hear from you.

About You

In your application, let us know that you have these key skills: 

  • Ability to communicate in Auslan and knowledge of Deaf culture and community   
  • Experience in provision of human services   
  • Experience in information and referral services   
  • Understanding of privacy and confidentiality issues  
  • Organisational and time management skills, ability to plan and prioritise workload 
  • Well-developed interpersonal and communication skills 
  • Ability to interact positively with all levels of stakeholders 
  • Ability to work well in a team as well as autonomously 
  • Current driver’s license and reliable vehicle 

You should also let us know if you have these other great skills: 

  • Qualifications in Human Services or other Community Services discipline  
  • Understanding of relative State and Federal Disability Services Acts 
  • Understanding of human rights conventions and anti-discrimination legislation 
  • NDIS work experience and understanding of the NDIS Code of Conduct  

About Us

Deaf Connect is a newly formed organisation, born through the merger of two of Australia’s largest Deaf support organisations – Deaf Services and the Deaf Society – and the transfer of services in South Australia.   
Deaf Connect is the largest whole-of-life service provider for Deaf, Deafblind and hard of hearing Australians, with offices across Queensland and NSW, as well in Adelaide, Melbourne and Darwin.   
We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

We offer an attractive benefits program including: 

  • Salary packaging, enabling you to make huge savings on tax and maximise your pay 
  • Flexible working arrangements, including working from home options 
  • Discount membership to gyms and facilities throughout Australia 
  • Free annual flu vaccinations 
  • Free comprehensive online learning portal 
  • Financial support to learn Auslan and gain nationally recognised qualifications through our own Registered Training Organisation 
  • Free financial wellness support through our default super fund 

Join our innovative, collaborative and supportive team and know that your contribution is making a difference to the lives of Deaf and hard of hearing Australians.    

How to Apply

Please submit your application by emailing 

To apply you must submit the following:    

  • Either a Cover Letter or Auslan recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan recording)   
  • An up-to-date resume including your name, contact details, employment history and qualifications.    

Position Description

If you have further questions about the role, please do not hesitate to contact our friendly People & Culture team on   

Applications close on Friday 10th March 2023. 

Deaf Connect is an equal opportunity employer. The successful candidate will require a NDIS WC and to provide evidence of covid-19 vaccination prior to commencement.