• Supportive and inclusive environment working for a leading NFP organisation
• Fantastic salary packaging benefits
• Permanent full-time role available
About the Role
The Team Leader, Interpreting Services will be proactive in leading the Customer Booking Officers of the Interpreting Service Team to deliver information access to Deaf, Deafblind and Hard of Hearing people through the provision of high-quality interpreters and customer service. The Team Leader will provide direct supervision to the Booking Officers ensuring established workflow processes are followed and daily administration tasks are completed. They will also provide direct support to the General Manager, Interpreting Service and Manager, Interpreting Service through reporting and review of administration activities. This role has a strong focus on growth and development of scalable processes across the service.
Main responsibilities of the role include:
- Coordinate and review interpreter schedules to ensure efficient time management and maximise service provision.
- Monitor bookings and team output to ensure effective and timely allocation of all bookings.
- Train, supervise and provide direction to the interpreter bookings team to ensure smooth operation
- Work with management to develop, review and support the achievement of service provision KPIs.
- Maintain compliance across all work practices and documentation.
About You
In your application, let us know if you have these key skills and experience:
- Fluent in Auslan
- Strong administrative skills
- Highly developed engagement and communication skills which demonstrate an ability to liaise with staff and customers and enhance partnerships with multiple stakeholders.
- Drive to meet targets and deadlines and ability to juggle competing priorities
- Proven ability to lead a team across different parts of the service to achieve KPIs and quality indicators
- Ability to work autonomously.
- Strong organisational and time management skills with an ability to prioritise workload.
- Positive and flexible attitude.
You should also let us know if you have these other great skills:
- Knowledge of the Deaf community, language and culture
- Experience or knowledge in the organisation and the interpreting industry
About Us
Deaf Connect is the largest whole-of-life service provider for Deaf, Deafblind and hard of hearing Australians, with offices across Queensland and NSW, as well as Adelaide, Perth, Melbourne and Darwin.
We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
We offer an attractive benefits program including:
- Salary packaging, enabling you to make huge savings on tax and maximise your pay
- Flexibility regarding working arrangements
- Discount membership to gyms and facilities throughout Australia
- Free annual flu vaccinations
- Free comprehensive online learning portal
- Financial support to learn Auslan and gain nationally recognised qualifications through our own Registered Training Organisation
- Free financial wellness support through our default super fund
Join our innovative, collaborative and supportive team and know that your contribution is making a difference to the lives of Deaf and hard of hearing Australians.
How to Apply
Please submit your application online today by emailing the below to hr@deafconnect.org.au
To apply you must submit the following:
- Either a Cover Letter or Auslan recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan recording)
- An up-to-date resume including your name, contact details, employment history and qualifications.
If you have further questions about the role, you can contact our friendly People and Culture team on hr@deafconnect.org.au
Applications close: 26th September 2023
Deaf Connect is an equal opportunity employer. The successful candidate will require a NDIS WC and to provide evidence of Covid-19 vaccination prior to commencement.
