Support Coordinator - Part Time (Townsville) - Deaf Connect

About the Role

We are currently looking for a part-time (3 days per week) Support Coordinator. This role will require you to support our customers implement their NDIS plans and to enhance their abilities to self-direct their own supports and community participation. As a Support Coordinator you will be required to research, provide information about various supports and services available with the view to promoting the individual’s own personal goals and needs. This will include monitoring of their plan outcomes, expenditure, prepare for plan reviews and to maintain clear and accurate record keeping of information, time and billing.

About You

To succeed in this role, you’ll have:


  • Passionate about provision of high quality person centred supports for our Deaf and hard of hearing individuals
  • Knowledge of the National Disability Insurance Scheme
  • Strong sense of initiative and time management skills
  • Lived experience of disability (your own or someone else’s)
  • Effective communication and interpersonal skills
  • Ability to work both independently and as a part of a team
  • Knowledge of the Disability Inclusion Act 2014 (NSW) and NDIS Code of Conduct
  • Current Driver’s Licence and use of private car
  • Fluency in Auslan and a knowledge of the Deaf Community


  • Relevant qualification such as a minimum of Cert IV in Disability Services
  • Experience in Support Coordination, disability service and business management
  • Excellent communication skills and demonstrated ability to engage with participants, their families and service providers
  • Good computer skills
  • Experience working with deaf and hard of hearing people

Before you start, you’ll need:

  • NDIS Worker Screening Check
  • Completed NDIS Worker Orientation Module course (we can help with this)
  • COVID-19 vaccination certificate


  • A Focus on Work/Life Wellbeing
  • Ongoing Training and Development
  • Supportive and inclusive team environment where you can be yourself
  • Salary Packaging benefits (reduce your taxable income and increase take-home pay)
  • Make a real difference with Australia’s largest service provider for Deaf Australians!

About Us

Deaf Connect is the new name for Deaf Services and the Deaf Society, Australia’s largest whole of life support service for Deaf, deafblind, and hard of hearing Australians.  

Every one of us is unique. Whether we are born deaf or hard of hearing; whether we sign, speak, lipread or use a cochlear implant, we are all connected by our culture and community. 

We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language. 

How to Apply

If this sounds like you, then please click on the ‘Apply’ button now. Only shortlisted candidates will be contacted. OR to learn more about this opportunity please contact 

Position PD
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Applications close 6 May 2022

Deaf Connect is an equal opportunity employer.