Accessing My Aged Care

You can contact My Aged Care through their website or by calling them on 1800 200 422 via Deaf Connect Interpreting Services. We can provide face-to-face sign language interpreting and Video Remote Interpreting services.

If you would like assistance communicating with My Aged Care yourself, you can appoint a representative to communicate on your behalf.

Representatives can be:

  • a family member
  • a friend
  • your carer
  • a health professional (e.g. your GP)
  • an advocate
  • a service provider (e.g. Ageing Well)

 

Get in touch with our team using this form if you have questions about My Aged Care or Deaf Connect’s Ageing Well supports.

 

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Who Is Eligible?

To receive My Aged Care, you must undertake two assessments.

The first assessment is a 20-30 minute eligibility check over the phone or online, in order to assess your lifestyle and needs. These questions may include whether or not you use a walking aid, your living arrangements and current health concerns.

Once you have satisfied this step, you will undertake a face-to-face assessment in your own home with a My Aged Care assessor.

People with lower care needs will meet with a Regional Assessment Service (RAS) assessor, while those with high care needs will meet an assessor from the Aged Care Assessment Team (ACAT).

It is your right to have a support person with you throughout this assessment, as well as an Auslan interpreter. You can tell My Aged Care to organise an interpreter through our Interpreting Service.

Ageing Well - Nurse

How We Can Help

If you’ve not yet been assessed for Aged Care Services under My Aged Care. We can help you get in touch and apply.

You can appoint Ageing Well as an Aged Care Representative to assist with your communication to My Aged Care.

You can contact My Aged Care through their website or by calling them on 1800 200 422 via Deaf Connect Interpreting Services. We can provide face-to-face sign language interpreting and Video Remote Interpreting services.

 

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My Aged Care Approvals and Referral Codes

After your assessment, the My Aged Care assessor writes a report, then sends the report to you or your representative via post or email.

This report will give you a list of the services you are approved to have. To be approved means My Aged Care says you are eligible to have that help.

You do not have to accept any or all of these services even if you have approval. You can say no or not yet. Usually, there is a waiting time for services.

Your report will also include referral codes. These codes are unique to you. They will be 12 digits long, and always start with the numeral 1.

You provide these codes to your preferred service provider in order for them to access your funding.

 

Want To get Started?

Already approved with My Aged Care and want to get started with Deaf Connect’s Ageing Well service?

When you choose Ageing Well as your aged care provider, you will first meet with an Ageing Well support planner. During this meeting, the support planner will get to know you better, discuss your needs and circumstances and work with you to determine the services that best meet your needs.

Watch this video to know what to expect when meeting with an Ageing Well support planner.

Ready to meet with our team? Get in touch with our team today by using the form above or emailing [email protected] directly.

Resources for Deaf Seniors

The Ageing Well team can provide Deaf, deafblind and hard of hearing seniors with individual information sessions, language support and resources on a range of topics including navigating the Aged Care journey, preventative health and active ageing.

Ageing Well also has also partnered with a number of organisations to produce an extensive library of Auslan video resources on topics from physical and mental health through to social issues and self-care.

Click Learn More to access informational videos in Auslan.

Learn More
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