Interpreting and Translating Services | Deaf Connect

...Why choose us?

Do you remember the time when we didn’t have access to interpreters? Doctors’ appointments, university, work meetings, family weddings and celebrations – all without an interpreter. It was a challenging time.

Over time access has improved and we now have access to interpreters for a variety of situations. But, if you get the wrong interpreter, you can still experience frustrating communication breakdown, right?

We want our customer to have great communication support. Our experienced bookings team will work with you to find the best interpreters for you. Our aim is to provide you with interpreters that make communication comfortable and smooth.

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Services We Offer

  • Face to face interpreting,
  • Video Remote Interpreting,
  • Interpreting for NDIS participants,
  • Interpreting for Deaf Seniors,
  • Foreign Language Interpreting (SWITC), and
  • Emergency Interpreting After Hours.
  • Live Captioning
interpreting welcome

Face to Face Interpreting

Face to Face Interpreting involves an interpreter attending an appointment in person with the client. When booking an interpreter consideration will be given to the communication needs of the client to ensure the best possible outcome.

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Interpreting for NDIS participants

We are a registered provider under the National Disability Insurance Scheme. Contact us to make a booking today and to find out how we can support your access needs.

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Video Remote Interpreting (VRI)

VRI is an innovative technology that enables clients to access an interpreter without being in the same room, or even in the same city. Through VRI, clients connect to services and information previously unavailable due to location, limited access to interpreters or time constraints. Any service, business, individual or organisation that requires Auslan-English interpreting to communicate effectively can do so through the use of VRI. This technology works in the same way as traditional on-site interpreting, only the interpreter is viewed on a screen.

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Emergency or After Hours Interpreting

We can provide access to Auslan interpreters in after-hours emergency situations, involving police, hospitals and other emergency services. This ensures that members of the Deaf and hard of hearing community have equal access when communication is needed most.

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Emergency interpreting

Foreign Language Interpreting (SWITC)

Support With Interpreting, Translating and Communication (SWITC) is an interpreting service enabling free access to interpreters and translators for people with a language other than English.

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Live Captioning

We provide a range of captioning services for people who are Deaf, Hard of Hearing or who have other complex communication needs.

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Auslan Connections Announcement

To members of the Deaf community and users of Auslan Connections, you might be aware that the Auslan Connections brand is a national Interpreting agency that is run by both Deaf Connect and Expression Australia through a joint venture agreement.

Recently, Deaf Connect and Expression Australia have collaboratively decided to dissolve the Auslan Connections joint venture. Watch the video to learn more.


Deaf Seniors Free Interpreting Funding

Under a new federal government scheme there is now free sign language interpreting available to Australians who are Deaf, deafblind, or hard of hearing, are not eligible for NDIS and are over the age of 65.

This funding can be used to provide interpreters for a wide range of social and essential activities such as:

  • Weddings, funerals and family gatherings
  • Theatre, events and tours
  • Seniors activities, clubs or groups such as Bingo or Craft
  • Banking, superannuation and budgeting
  • Private hospital stays
  • Selling or moving home, buying a car, going to the vet
  • Online activities and meetings
  • Talking to your internet and phone provider

This funding is also available for service providers so that Australian seniors can better engage with:

  • Aged Care System Navigators
  • My Aged Care
  • Regional Assessment Services
  • Aged Care Assessment Teams
  • Home Care Package Providers
  • Commonwealth Home Support Programme (CHSP) Providers
  • Residential Aged Care service providers
  • Other organisations delivering Australian Government funded aged care services
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